Return Policy

Faulty & Defective Items
If you recieve an item that faulty or defective on arrival, a troubleshooting a member of our team will assist you in troubleshooting before a collection is arranged. You may choose to return the item within 14 days of purchase from when you acquire or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Once your item has been recieved and processed in our warehouse, you will be offered an exchange or replacement for the item. To meet the return deadline, you must send your communication of cancellation to our support team before the 14-day period has expired. 

Right of Withdrawal
If you choose to cancel your order, you may do so without giving any reason within 14 days from when you acquire or a third party other than the carrier and indicated by you acquires, physical possession of the goods. It can take an additional 5-7 business days for your credit card company to credit your account. To meet the cancellation deadline, you must send your communication of cancellation to our support team before the 14-day period has expired. 

Repair or Replacement within Warranty
Where a product requires repair and replacement within the applicable warranty period, please contact our support team to process your request

Wrong Items
If you recieve an item that doesn't match your order, please contact our support team to schedule an exchange.

Return Contact Information
You can contact our support team by emailing info@triace.ie or calling +3532532577.